Privacy Policy

Chair 22 Projects Pty Ltd t/a DivBuild
Last updated: 16 April 2026

1. Who we are

Chair 22 Projects Pty Ltd t/a DivBuild (DivBuild, we, us, our) is a residential architectural builder based in Brisbane, Queensland. We design, price and deliver residential building projects and related services. This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our website and interact with us online.

For information about how we use AI tools with client and project information, please also see our separate Privacy & AI Use Policy at divbuild.com.au/privacy-ai.

2. What this policy covers

This policy applies to personal information we collect through:

  • our website at www.divbuild.com.au and any related landing pages

  • online enquiry forms, lead capture forms and booking tools

  • our advertising on platforms such as Google and Meta (Facebook and Instagram)

  • email, SMS and other digital communications connected to our website and marketing.

It does not replace any project‑specific terms we may agree with you for a particular job.

3. The information we collect

We may collect the following types of personal information when you use our website or interact with us online:

  • Contact details – name, email address, phone number, suburb and other details you provide in enquiry or booking forms.

  • Project and enquiry details – information you share about your property, proposed project, budget, timing and related requirements.

  • Communication records – messages you send us through our website, email, SMS, social media or GoHighLevel forms and chat.

  • Usage and device information – pages you visit, links you click, time spent on pages, your approximate location, IP address, browser and device type, and other technical data collected via cookies, pixels and similar technologies.

  • Advertising and campaign data – information about how you interact with our ads on Google and Meta platforms, including whether you click through to our site or submit an enquiry.

We generally collect this information directly from you or automatically when you use our website or engage with our online content.

4. How we use your information

We use personal information for purposes including:

  • responding to enquiries and managing website leads

  • providing information about our services and assessing whether a project is a good fit

  • booking and confirming consultations

  • running and improving our website, marketing and advertising

  • analysing how people find and use our website so we can improve content and user experience

  • measuring and improving the performance of our advertising on Google and Meta platforms

  • managing our relationship with you through our CRM and email/SMS tools

  • complying with legal and regulatory obligations and protecting our legal rights.

We only use personal information in ways that are reasonably necessary for our functions and activities, or otherwise with your consent or as permitted by law.

5. Cookies, analytics and advertising

Cookies and similar technologies

Our website uses cookies and similar technologies (such as pixels and tags) to:

  • remember certain choices you make

  • understand how people use our website

  • help us show more relevant ads on other websites and apps.

You can control cookies through your browser settings. If you disable cookies, some parts of the site may not function as intended.

Google Analytics

We use Google Analytics to collect information about how visitors use our website, including which pages are visited, how long is spent on the site, and what type of device and browser is used. Google Analytics collects this information in an anonymised form and provides us with aggregated reports.

You can learn more about how Google uses data from sites that use its services in Google’s own privacy information, and you can control Google Analytics cookies via your browser settings or by using Google’s opt‑out tools.

Meta pixel and Google Ads (remarketing)

We use the Meta pixel and Google Ads (including remarketing features) to:

  • measure the effectiveness of our advertising on Facebook, Instagram and Google

  • show ads to people who may be interested in our services, including people who have visited our site.

These tools allow Meta and Google to use cookies and similar identifiers to collect information about your use of our website and your interaction with our ads, then show you DivBuild ads on their platforms and on other sites or apps.

You can control how Meta and Google use this information for advertising by adjusting your ad preferences in your Meta account settings and Google Ads Settings, and by using the industry opt‑out tools they provide.

6. CRM, communications and other service providers

We use certain third‑party service providers to help us run our business and deliver our services. These providers may handle or store personal information on our behalf. They include:

  • Customer relationship management and marketing tools – such as GoHighLevel, which we use to capture enquiries, manage contacts, send emails and SMS, and track campaign performance.

  • Cloud productivity tools – such as Microsoft 365, which we use for email, documents and internal collaboration.

  • Project management platforms – such as Buildertrend, which we use to manage project information and communication during live projects.

  • Accounting software – such as Xero, which we use to manage quotes, invoices, payments and business records.

  • Web hosting and technical providers – including our website platform and related hosting and security services.

We require these providers to handle personal information in line with applicable privacy laws and to use it only for the purposes we authorise.

Some of these providers may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect the information.

7. Sharing your information

We may share personal information with:

  • our employees and contractors who need it to perform their work

  • consultants, subcontractors and professional advisers who help us deliver our services or manage our business

  • the service providers listed above, to the extent reasonably necessary for them to provide their services

  • government agencies, regulators or law enforcement where required or authorised by law (for example, if responding to a lawful request or regulatory obligation).

We do not sell personal information.

8. How we store and protect your information

We store personal information in secure, access‑controlled business systems, including cloud‑based platforms hosted in Australia or by reputable international providers with appropriate security standards.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, password policies, encryption in transit where appropriate, and staff awareness of privacy obligations.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law or our record‑keeping obligations.

When personal information is no longer needed, we take reasonable steps to de‑identify or securely destroy it.

10. Your choices and rights

Subject to applicable law, you may:

  • ask us what personal information we hold about you

  • request access to that information

  • request correction of information that is inaccurate, out‑of‑date or incomplete

  • ask us not to use your information for certain purposes, such as direct marketing

  • withdraw any consent you have given, where consent is the basis for processing.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

You can also:

  • manage cookies and tracking through your browser or device settings

  • adjust your ad preferences in your Google and Meta accounts

  • unsubscribe from our marketing emails or SMS by using the links or instructions provided in those messages.

11. Links to other websites

Our website may contain links to sites we do not operate. We are not responsible for the privacy practices or content of those third‑party sites and recommend you review their privacy policies before providing any personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at divbuild.com.au/privacy-policy (or similar URL). We will change the “Last updated” date at the top of this page when we make material changes.

13. Contact us

If you have questions about this Privacy Policy, our handling of personal information, or wish to exercise your rights or make a complaint, please contact:

DivBuild Admin
Chair 22 Projects Pty Ltd t/a DivBuild
Email: admin@divbuild.com.au

If you are not satisfied with our response and the Privacy Act applies to us, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.